Refund policy

Returns & Refunds

We want you to love your new furniture. If you change your mind, you can return your item within 14 days of delivery.

Return Delivery

The cost of return delivery is paid by the customer.

Conditions

• The item must be unused and in the same condition you received it.
• The item must be in its original packaging.
• Please keep your order number or proof of purchase.

How to start a return

Message us on WhatsApp at +44 7882 500660 or email kensleyhome.uk@gmail.com within 14 days of delivery with your order number. We will confirm your return and arrange it with you.

Refunds

Once we receive and check your item, we will refund the item price within 14 days, together with any delivery charge you paid (London, Scotland and Wales: £20 per item). The cost of return delivery is not refunded.

Damaged or faulty items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with photos and we will arrange a free replacement or a full refund.

Your statutory rights under UK consumer law are not affected.